Support Engineer- Power Platform

Support Engineer- Power Platform

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cloudThing, solves complicated problems with great digital experiences. We combine Power Platform, DevSecOps, Data Science and Software Engineering to achieve measurable business outcomes for our clients. Headquartered in Birmingham and part of the Kerv Group, the combined Kerv Group is a £35m revenue global organisation, with over 330 employees, working with over 800 sector leading clients, with offices in London, Birmingham, and Bangalore.

cloudThing always selects the best technology fit for a project and therefore expects and encourages all our developers and designers to embrace the latest technologies, frameworks and cloud deployment platforms. We relish the difficult problems and integration challenges and guarantee our developers are never bored.

We are proud to be certified as a Great Place to Work by independent assessors in both the UK and India. We can offer you an inclusive, collaborative atmosphere to develop your skills as part of a global multi-discipline development team with opportunities to be mentored by forward-thinking architects.

Join cloudThing to work closely with household name clients, build your technical prowess and make new friends along the way.

We are actively seeking to immediate fulfilment of the following role:



Support Engineer- Power Platform

6 to 10 years

Primary Responsibility Our Support Engineers are crucial roles for the success of our client projects as you are at the forefront of providing collaboration, resolving problems, providing support and contributing to enhancements.  Excellent customer service is key to be able to provide technical expertise through clear communication. Support Engineers here at cloudThing have the opportunity to become subject matter experts and drive their career development from within an excellent support team


Reporting To Head of Customer Success
Qualifications Degree relevant subject
Responsibilities Candidates will need to demonstrate experience with;

  • Scope a customer’s issue by collecting the relevant facts and investigating the problem by doing your own research and by involving other teams as needed
  • Consult and collaborate with your colleagues with management and engineering to resolve service issues.
  • Act internally as a customer advocate
  • Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support
  • Advise customers on how to gain additional value from products
  • Documentation to help your colleagues, improve the product, and improve the support experience
  • Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations
  • Responsible for the customer support experience with Microsoft
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency
  • Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group/engineering group
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring


·       NOTE: as is common with this type of role, occasional out of hours and remote location working will be required to support high-priority deadlines


Skills Essentia ·       Customer facing / support experience

·       Automate, PowerApps or Power Virtual agents


Desirable ·       Canvas or model driven app development or support experience

·       Office 365, Azure and SharePoint Administration

·       Azure and Power BI gateways

·       Background in CRM systems

·       Troubleshooting

·       JavaScript development including CDS extensions

·       Understanding of troubleshooting network related issues




Personality Essential, must have one of own! Additionally;

  • Strong communication skills
  • Analytical thinking
  • Strong IT skills
  • Team player and collaborator
  • Self-starter, able to progress without direction (although support will always be there if needed)

We’re an Equal Opportunity Employer and determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, individual qualifications and work experience.

Quick Facts

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Role: Support Engineer- Power Platform
Reporting: Head of Customer Success
Hours: Full Time - Hours
Location: India

Quick Facts

small country flag
Role: Support Engineer- Power Platform
Reporting: Head of Customer Success
Hours: Permanent
Location: India

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    0121 393 4700
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      Call cloudThing
      0121 393 4700
      By pressing send you agree to our Terms & Conditions