Empowering government employees to work together securely to improve mission critical outcomes with cutting edge technology
Central & Local Government departments have hugely varied and complex needs.
The requirement to provide millions of citizens with a modern, accessible and sustainable digital experience is a difficult task.
We can not only help deliver solutions that include the platform, expertise and software to make complicated tasks uncomplicated, but we can also help frame the questions in terms of what is and isn't possible with modern technology... For Central Government or a Local Regional Government (LRG).
Most departments have had to adapt in recent times to continue to deliver services despite challenges around staffing and resource constraints; turning to technology for transformation has been a necessity, not a choice.
Our expertise in agile software development, DevOps and improving business processes makes us an ideal partner to many public bodies and our experience in both Central Government, Police and Education showcases the range of services we can provide.
Well all know technology play a bigger role in our lives every day.
That means the public expect a similar level of service when they interact with Government as they do with retailers, entertainment and more.
Delivering a more personalised and intuitive experience can be a real challenge but cloudThing specialise in helping you put your citizens at the heart of the design process to understand what they really expect from their digital experience.
This can help save development costs, create intuitive experiences and deliver higher levels of satisfaction.
Through the power of the cloud, we can help your organisation unify multiple applications and data sources about your supporters.
You can then use this anonymised and personalised data with consent to deliver an optimised, personalised experience.
By responding to user preferences in real time and communicating on their terms about what's important to the individual user we can build a digital journey that is intuitive and simple.
This data enables you to build meaningful connections with each supporter and intervene if they are not making use of your services as well as consistently improving that service over time.
We help build a digital cloud-platform, whatever that looks like for your organisation.
This could be a portal with all citizen information in one place or could be digitising business processes to reduce manual data entry.
By taking advantage of the cloud as a platform, you can firstly migrate your services into the cloud, to enable us to optimise them over time - or often replace them with a responsive, mobile first experience enabled by Dynamics.
We could build you all the shiniest tech in the world and it would make very little business impact unless your staff and members took advantage of it.
A core part of what we do is up front business architecture and end user workshops.
This helps us understand the real processes that are a headache and the pain points across the organisation which technology can solve.
This helps us build experiences in partners with those who will be using it and get buy-in from the start; not once the product is finished.
We see this as a crucial step in your journey to improving your organisation.
If you have a volunteer base, large of small, then chances are they are part of that programme because they want to offer their knowledge, skills and experience to your organisation.
Making use of those skills can result in a huge productivity boost.
Traditionally, this has been done through keeping data on spreadsheets, which is updated and maintained manually by various employees within the organisation.
We can help take some of the burden away from staff and enable volunteers to access knowledge articles, videos, network and even manage their subscriptions through an online portal.
DevOps may seem like an abstract concept to most organisations but at its core is the notion of 'continuous improvement'.
With our DevOps support we do not just fix an application when it goes down.
Our Development and Operations teams are always working to improve the code base, the user experience and the security of the application.
We can take an existing legacy application and very quickly begin improving on it, to ensure you see value from a support contract quickly.
Most Nonprofit organisations will have a huge variance in digital skills, with processes possibly relying on manual data entry dating back a long time.
We've worked with organisations who still have documentation from previous centuries deemed essential to their processes.
The culmination of our technology is phasing out these processes over time, in a way to enable employees and staff to work far more productively and happily with technology. We can remove the mundane tasks such as data entry of paper forms into databases, or searching through manual files with a modern, intuitive experience.
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