Products & Services

Citizen Reporting Solution Design and Implementation

Design and develop digital experiences for citizens to easily report information

Citizen Reporting Solution Design and Implementation

Enable citizens to easily report information regarding services via accessible device-friendly experiences.

Understand citizens needs through a proven discovery process, develop an implementation roadmap, and deliver the solutions required using modern technologies. We’re a Microsoft Gold, ISO Certified digital service provider with demonstrable experience in the government sector.

What’s Included…

  • Design and develop digital experiences for citizens to provide information
  • Define and validate requirements through collaborative discovery workshops
  • Create an outcome-focused roadmap to deliver the experiences required
  • Define clear delivery goals with associated metrics and KPI reporting
  • Discover and define how you will measure organisational value/impact
  • Evaluate and understand the benefits of a cloud-based approach
  • Evaluate and understand the benefits of a cloud-based approach
  • Develop the end-user experience through interactive workshops with our teams
  • Procure services required based on fixed-cost, T&M or hybrid-team service
  • Deliver your programme through a GDS compatible governance framework

Some of the AWESOME Benefits!

How We Plan The Service

We provide a flexible and collaborative approach to planning and strategy development, from ideation (including business case writing), all the way through to live service and subsequent continuous improvement.

We have a dedicated project management office that specialises in technology delivery and has experience at all stages of the programme lifecycle, including supporting service development from pre-alpha onwards.

We do this through a proven, GDS aligned, Agile Scrum and PRINCE2 wrapped methodology, combined with ITIL-based operational service delivery (using our award-winning DevSecOps capability).

Our preference is to work openly through sprints with customers and partners, using a one-team, one-goal approach, and use a continuous delivery principle to provide demonstrable benefit as early as possible in all of our work.

Whilst implementation phases are run as a series of agile sprints, the inputs, outputs and processes governing them are closely monitored and tightly controlled.

Project plans are aligned with deliverables and a burn-up of points is used to provide clear activity status, leading to a high degree of confidence in milestones.

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