Design and develop digital experiences for citizens to easily report information

Citizen Reporting Solution Design and Implementation

Enable citizens to easily report information regarding services via accessible device-friendly experiences.

Understand citizens needs through a proven discovery process, develop an implementation roadmap, and deliver the solutions required using modern technologies. We’re a Microsoft Gold, ISO Certified digital service provider with demonstrable experience in the government sector.

What’s Included…

Design and develop digital experiences for citizens to provide information
Define and validate requirements through collaborative discovery workshops
Create an outcome-focused roadmap to deliver the experiences required
Define clear delivery goals with associated metrics and KPI reporting
Discover and define how you will measure organisational value/impact
Evaluate and understand the benefits of a cloud-based approach
Evaluate and understand the benefits of a cloud-based approach
Develop the end-user experience through interactive workshops with our teams
Procure services required based on fixed-cost, T&M or hybrid-team service
Deliver your programme through a GDS compatible governance framework

Some of the AWESOME Benefits!

Develop accessible, device-friendly digital experiences integrated with your systems

Leverage cloudThing's expertise to understand the benefits of advanced technology

We continually assess/improve the environmental impact of our business

Reduce physical interaction requirements, simplifying challenges around social distancing

Deliver secure services - guided by an ISO certified partner

We're an equal opportunities employer

Define citizen focused need/value statements with tangible acceptance criteria

Use existing governance frameworks compatible with digital service standards

Embed advanced technology, provide intelligent features such as photo recognition

We are committed to creating tech solutions for social impact

How We Plan The Service

We provide a flexible and collaborative approach to planning and strategy development, from ideation (including business case writing), all the way through to live service and subsequent continuous improvement.

We have a dedicated project management office that specialises in technology delivery and has experience at all stages of the programme lifecycle, including supporting service development from pre-alpha onwards.

We do this through a proven, GDS aligned, Agile Scrum and PRINCE2 wrapped methodology, combined with ITIL-based operational service delivery (using our award-winning DevSecOps capability).

Our preference is to work openly through sprints with customers and partners, using a one-team, one-goal approach, and use a continuous delivery principle to provide demonstrable benefit as early as possible in all of our work.

Whilst implementation phases are run as a series of agile sprints, the inputs, outputs and processes governing them are closely monitored and tightly controlled.

Project plans are aligned with deliverables and a burn-up of points is used to provide clear activity status, leading to a high degree of confidence in milestones.

Send us a Message

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