Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalised customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time.
Digital transformation services provided by a Microsoft Gold, ISO Certified partner with demonstrable experience delivering digital transformation programmes in multiple sectors.
cloudThing partner with organisations to create a programme of incremental change which truly transforms the experience of your citizens and staff, implementing digital solutions to address your business challenges.
Microsoft Dynamics 365 – Customer Insights with cloudThing
Centralised dashboard with behavioural insights & segment analytics
AI driven audience segmentation recommendation and custom segment definition
Publish insights to multiple destinations using export
Integrate with a variety of data sources in real-time
Unify data using data unification process to map/merge data
In-built data security and compliance to accepted industry standards
Just Some Of The Awesome Benefits...
How We Plan The Service
We provide a flexible and collaborative approach to planning and strategy development, from ideation (including business case writing), all the way through to live service and subsequent continuous improvement.
We have a dedicated project management office who specialise in technology delivery and have experience at all stages of the programme lifecycle, including supporting service development from pre-alpha onwards.
We do this through a proven, GDS aligned, Agile Scrum and PRINCE2 wrapped methodology, combined with ITIL-based operational service delivery (using our award-winning DevSecOps capability).
Our preference is to work openly through sprints with customers and partners, using a one-team, one-goal approach, and use a continuous delivery principle to provide demonstrable benefit as early as possible in all of our work.
Whilst implementation phases are run as a series of agile sprints, the inputs, outputs and processes governing them are closely monitored and tightly controlled.
Project plans are aligned with deliverables and a burn-up of points is used to provide clear activity status, leading to a high degree of confidence in milestones.
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14th Jan 2022
10th Jan 2022