Products & Services

Microsoft Dynamics 365 – Field Service

Resolve Service Issues The First Time... Every Time

Deliver exceptional customer experiences using Microsoft Dynamics 365 Field Service to dispatch the right resource at the right time to the right place—with all the tools to succeed the first time... every time

Is your organisation looking to Future Proof their competitive advantage?

Could your organisation benefit from Digitally Transforming their Field service capabilities?

Are you looking for a trusted Microsoft Gold accredited Partner?

Awesome Field Service is something that should remain constant over the lifetime of your business.

Use Microsoft Dynamics 365 (D365) Field Service to provide integrated work orders, customer case and resource planning solution to your field based service teams, enabling them to deliver excellent service management.

We support discovery activities, business architecture, governance set-up, DevOps/SecOps tooling, service design, experience research/design, technical architecture, predictive science and all related services.

 

Microsoft Dynamics 365 – Field Service With cloudThing

What’s Included…

  • Internet of Things (IoT) sensors – remote issue detection
  • Manual, semi or fully automated scheduling with recommendations
  • Interactive map with drag and drop availability based scheduling
  • Configurable schedule board, with desktop and mobile experience
  • Manage service agreements, purchase orders, invoices and customer assets.
  • Inventory management with real -time reporting
  • Mobile application for field server agents

 

Just Some Of The Awesome Benefits...

Microsoft Dynamics 365 - Field Service

How We Plan The Service

We provide a flexible and collaborative approach to planning and strategy development, from ideation (including business case writing), all the way through to live service and subsequent continuous improvement.

We have a dedicated project management office who specialise in technology delivery and have experience at all stages of the programme lifecycle, including supporting service development from pre-alpha onwards.

We do this through a proven, GDS aligned, Agile Scrum and PRINCE2 wrapped methodology, combined with ITIL-based operational service delivery (using our award-winning DevSecOps capability).

Our preference is to work openly through sprints with customers and partners, using a one-team, one-goal approach, and use a continuous delivery principle to provide demonstrable benefit as early as possible in all of our work.

Whilst implementation phases are run as a series of agile sprints, the inputs, outputs and processes governing them are closely monitored and tightly controlled.

Project plans are aligned with deliverables and a burn-up of points is used to provide clear activity status, leading to a high degree of confidence in milestones.

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