Products & Services

Process Automation – Solution Design and Implementation

Saving time, money and staff resource through well implemented Process Automation

Streamline repetitive tasks and paperless processes with cloudThings Process Automation—so you can focus your attention where it’s most needed

Fundamentally, cloudThing are an organisation who specialise in business and technical consulting to help an organisation shrink time and shorten distances through digital technology.

The technology changes; it could be a bespoke application, it could be by customising something off the shelf or it could be a data science process to surface new features from existing data.

What does not change however is the hard work that goes in prior to the delivery of the technology… A detailed business workshop to map out all processes across all users that make up the organisation, from suppliers, to staff, to customers.

From this, we can work out the ‘ideal state’ of your organisation, and the ‘true state’ of how things are now – based on what management perceives the process to be, and what is the process in practice.

We can then workshop with users to identify opportunities to reduce manual data entry, erase duplication of processes and spot areas to enhance processes by integrating data insights from other areas of the organisation.

A good way to imagine the change from manual to digital processes is that of the effort required to replicate sheet music, either completely digitally with minimal effort via an automated recording or by enhancing staff with technology to make a live performance more compelling.

With business know-how and expertise we can advise your organisation on which approach makes the most sense and how achievable it is based on your budget.

Often, the technology to deliver unique experiences is already available off the shelf, but just requires a modern, cloud platform to integrate and deliver it.

Selecting The Right Technology

Once we have mapped processes, we can work with you to choose the approach to optimise and automate them.

Through exploratory analysis we will analyse the relevant data to the process and build a hypotheses about how it could be automated.

Our Solution Architects will then suggest the least resource intensive way of achieving this based on cost to integrate or develop the solution, time to train users and the cost associated with maintaining the solution.

We can then test the viability of the technology and the automation hypotheses through observation of users interacting with a prototype or wireframes.


Automate and streamline organisational processes and support Tell Us Once initiatives with a leading provider of digital transformation services.

cloudThing help you implement solutions to improve cross-departmental data flow, speed-up decision making, automate tasks and digitise manual paper-based processes -using modern technology.

We are a Microsoft Gold, ISO Certified, GDS friendly partner.


What’s Included…

  • Develop a strategy to achieve process automation across departments/services
  • Define processes ‘As Is’ and ‘To Be’ through discovery workshops
  • Create an outcome-focused roadmap to deliver incremental automation/transformation
  • Define clear delivery goals with associated metrics and KPI reporting
  • Discover and define how to measure the social and organisational impact
  • Evaluate and understand the benefits of a cloud-based approach
  • Experienced Business & Solution Architects will design your target solution
  • Build stakeholder support through inclusive, interactive workshops with our teams
  • Procure services required based on fixed-cost, T&M or hybrid-team service
  • Deliver your programme through a GDS compatible governance framework

Some of the AWESOME Benefits!

How We Plan The Service

We provide a flexible and collaborative approach to planning and strategy development, from ideation (including business case writing), all the way through to live service and subsequent continuous improvement.

We have a dedicated project management office that specialises in technology delivery and has experience at all stages of the programme lifecycle, including supporting service development from pre-alpha onwards.

We do this through a proven, GDS aligned, Agile Scrum and PRINCE2 wrapped methodology, combined with ITIL-based operational service delivery (using our award-winning DevSecOps capability).

Our preference is to work openly through sprints with customers and partners, using a one-team, one-goal approach, and use a continuous delivery principle to provide demonstrable benefit as early as possible in all of our work.

Whilst implementation phases are run as a series of agile sprints, the inputs, outputs and processes governing them are closely monitored and tightly controlled.

Project plans are aligned with deliverables and a burn-up of points is used to provide clear activity status, leading to a high degree of confidence in milestones.

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