blogs & Things

The Bad Guys Don’t Care You’re The Good Guys

Cyber Security In The NonProfit Sector

How to improve your NonProfits Cyber-Security – Quickly, easily… and at low cost

 

You may be wondering why the NonProfit sector needs its own guide around Cyber Security. Afterall… shouldn’t Cyber Security be the same across all organisations?

Whilst this is broadly true, Not-for-Profit organisations have unique concerns around cyber-security that can leave them particularly vulnerable to Cyber Actors and so these concerns deserve to be addressed separately.

 

As a sector, NonProfits hold a tremendous amount of data on people of a personal, commercial, and financial nature, as well as having access to large funds of money (donations) that many cyber actors are incredibly interested in.

Now you may feel your NonProfit is both perfectly aware of these cyber threats and secure against the risks posed by cybercriminals (and it may well be you are) but the National Cyber Security Centre (NCSC) has, on several occasions, publicly stated that many charities, especially smaller ones, don’t realise how tempting a target they make to cyber scammers.

One of the problems facing the sector is that no-one’s quite sure of the scale of the problem.

Whilst some cyber crimes do get reported by NonProfits, many don’t for fear of the reputational damage it will cause amongst their donors and volunteers.

 

NonProfits have a duty to spend as much as they can on their chosen cause and malicious cyber activity can really impact their ability to do so, whether through Denial of Service attacks (DoS) or through more direct methods such as the theft of funds or even indirectly through damaging the reputation of the sector as a whole. After all, who’s going to be happy donating to a charity if they thought their money would just end up in the pocket of a cybercriminal?

Who’s Targeting The NonProfit Sector?

As we’ve already said, charities hold both a lot of disposable funds and personal information on their donors and volunteers. Coupled with that they’re also vulnerable to other forms of attack (more on those in a minute) that could hurt their reputations with potential donors.

Now obviously the type of information about donors (or the amount of money in accounts) that’s held will vary widely from charity to charity, depending on their size, cause, structure or stated goals but all will still be vulnerable to attacks such as viruses, phishing emails, ransomware attacks, identity theft and Denial of Service.

 

cloudThing recently wrote an article on the different types of Cyber Criminals at work today (you can read it here>>) but the types of cyber-actors targeting charities might vary slightly.

Those targeting the charitable sector could very well be advanced ‘cybergangs’ but unfortunately they could also be small time individuals, operating from anywhere on the globe (making them much harder to track down after the fact).

This is why prevention has to be key.

 

The technical skills needed to commit a cyber-offence aren’t anywhere near what they used to be, with multiple tools available to make the job even easier, all available through criminal forums on the Dark Web.

These forums even offer out their services and tools under something known as Crimeware-As-A-Service with specific advice on how to target NonProfits.

Whoever attacks you though will have one thing in common with all other cybercriminals… they’ll be motivated by financial gain.

How they get that though will vary, from the outright theft of funds held by charities right through the gamut of online criminal activity to fraud, bribery and data theft.

This means, in todays day and age, the charity sector needs to be prepared for both organised gangs and individuals sat at home, in their bedrooms, possibly a continent or two away!

Types Of Cyber Attacks NonProfits Are Vulnerable To

Whilst there’s a whole host of attacks that a NonProfit may be subjected to, the ones they’re especially vulnerable to tend to be…

 

  • Ransomware & Extortion – Charities, by their very nature, have to be open and forward facing. Their entire model is predicated on people being able to contact them to either volunteer or make donations. This, however, can leave them open to extortion or Ransomware attacks.
    These malware attacks normally rely on a technique called social engineering to succeed. They’ll attempt to deceive end users into clicking on malware-infested links in phishing emails or by visiting compromised websites.
    In recent years a lot of charities have been targeted directly with these attacks in an attempt to not only steal or deny access to data but to delete or change it for nefarious purposes (something they ICO take very seriously). Cybercriminals attackers may will steal this data and threaten to release it unless a payment is made (or another demand is met). Any NonProfit involved in the protection of vulnerable individuals or holding sensitive medical data in particular need to look out for these kinds of scams.
  • ·Phishing Attacks – Another common attack (that we’ve spoken of in much more depth elsewhere) aims to trick employees or volunteers that have access to a Not-For-Profits donations and funds into transferring them to a Cyber Actors account, normally by spoofing an email from the CEO or other high level staff member requesting it.
    There are multiple variations of this fraud but always remember, it only takes a second to head to someone’s office or pick up the phone to verify if an email is real.
    Criminals may succeed in prompting fund transfers using purely social engineering, but more developed campaigns combine the fraud with the deployment of malware to capture information that can be used to generate even greater returns. Charities operate on a culture of trust and openness, and whilst we wouldn’t want to see that change, it does leave them especially vulnerable to this type of attack.
  • Fake Websites & Apps – A particularly insidious form of attack doesn’t target the charity at all, but rather their supporters.
    Tricking donors into giving money via a fake website, app or email campaign is becoming increasingly common and does untold harm to the reputation of the charity… often through no fault of their own.

How To Prevent Cyber Attacks On A NonProfit Organisation

CULTURE & TECH

Charities, much like other organisations, have a duty of care to safeguard their data and good security is a massive part of that.

That really falls under two categories though… Tech & Culture.

Surveys by the National Cyber Security Centre (NCSC) repeatedly show that NonProfits, as a sector, have a “broad lack of specialist staff with technical skills to cover cyber security, a low awareness of government support available and a low level of digital skills”.

 

Addressing that issue on a technological level is important as Cyber Actors will target organisations they deem as ‘weak’.

Something as similar as an up to date firewall can shift their attention away from you to a different target but… ultimately, all the security precautions in the world will be for naught if you don’t bring your staff and volunteers along on the journey (culture).

The best firewall on the planet won’t help you if Jeff from accounts keeps clicking on links in emails from the Sultan of Zimbabwe who needs his help transferring funds out of the country.

We ‘re obviously not being 100% serious there but you take our point.

Cyber Criminals are becoming increasingly sophisticated and your staff need to be aware of how they might be targeted so they can be on the look out for it.

 

There’s a huge gap in understanding the scale and scope of cyberthreats between different organisations in the NonProfit sector and that gap needs to close if trust in the sector as a whole is to continue.

Donors are unlikely to continue to support their chosen cause financially they begin to fear their donation may go astray.

Although it may seem like an uphill struggle, investment in Cyber-Security doesn’t have to be a huge investment in either money or time but in the end in the end, whatever resources are applied to the problem will always prove cheaper than repairing the damage after a successful cyber-attack.

More blogs & Things

More blogs & Things


James Crossland in NonProfit

AI + Automation: Reducing Donor Churn & Maintaining Sponsor Interest

Churn management is a vital element of any marketing strategy, and the NonProfit sector is no exception. Knowing what to track and having a joined up view of all your donations data is vital for getting this right, and also opens the door to building innovative data-driven campaigns.   At our recent DataScience and Transformation in Charities […]


James Crossland in NonProfit

Dynamics 365 In NonProfit’s

Charities have unique funding concerns, and an obligation to spend as much as possible on their chosen cause. However, an investment in technology can offer ROI in the form of more than just improved fundraising. Dynamics 365 can help rework complex business processes, ensure compliance with stringent safeguarding and financial regulations, as well as consolidate […]


James Crossland in Tech

8 Ways Your Business Can Increase Turnover With Big Data

Understand how Big Data and Data Science can transform your business…   Big Data is the phrase that’s used to categorise any data that’s too large, complex, cumbersome or complicated to be managed and processed by conventional technology. To put that into a relatable context; being able to recommend your customers content, products or offers based […]


James Crossland in NonProfit

How To Reduce Donor Churn In NonProfits

Reducing Donor Churn doesn’t have to be a big task but does need to be a fundamental part of a NonProfit’s day to day processes   What Is Donor Churn? Donor Churn is the likelihood of an individual stopping their donations to a charitable cause for a variety of different reasons resulting in the non-profit organisation […]


James Crossland in Tech

Agile: Cutting Costs, Improving Quality & Accessing Talent

After using Agile to develop software products for several years, we thought we’d share the challenges we encountered at the start, what we did to change and the results we saw (which were ultimately uplifts in quality and efficiency)…   My development team has been using Agile to develop software product since 2007. Personally, I’ve seen many […]


James Crossland in Tech

UI VS UX

What’s the difference between UI and UX?   Simply put UI (or User Interface) are the pages, screens, buttons, icons and any other visual aspects of a website or App that let you interact with it… or to expand on that into the non-virtual world… UI is how you experience using something – For instance in opening a fridge, […]